A full refund will be offered on any standard & "off the shelf" items that are found to be faulty, wrong size or colour or not despatched to the agreed specifications, as long as the fault/error is reported within 14 days upon receipt of goods. WE DO NOT OFFER REFUNDS/EXCHANGES ON BESPOKE ITEMS, i.e. STATIONERY, POST BOX ORDERS, GUEST BOOKS AS THESE ARE MADE SPECIFICALLY TO THE CUSTOMERS REQUIREMENTS.
Refunds, minus original postage costs, will be issued unless the error has been made on our side and a full refund + original postage costs + return postage costs will be refunded. Refunds will be issued within 14 days of receipt of returned goods. Goods returned in an un-saleable condition, i.e. worn/soiled will not be accepted and returned immediately to sender.
Any application for a refund must be made within 14 days of delivery and a Returns Form will be issued, along with a Returns Number. This form must accompany the goods stating the reason for return and the item/s returned within 14 days by Recorded Delivery, without exception. Our returns policy follows the UK Government legislation of Consumer Protection (Distance Selling) regulations. WE WILL NOT ACCEPT RETURNS OUTSIDE OF THIS PERIOD. We regret that we cannot be held responsible for returned goods lost in the post.
Bespoke items are not covered by this returns policy and items which are made to order or personalised to customer request are not subject to our 14 day refund period and are non-returnable/non-refundable.